Support request forms
Open Support Case
Look no further for the Best Customer Support Available
RMA Request
Begin the Return Authorization Request Process.
RA Status Lookup
Expedite Service for your Pelco Video Security Equipment.
RMA FAQ
Frequently Asked Questions on the RMA Process
Warranty Status
Check warranty status and repair history.
Product Repairability
Unsure if your product can be sent in for repair - use this link to look up product
Spare Parts Request
Request non-standard spare repair parts for your product, and the availability of these parts.
WS5000 Software Only Activation
W5000 Mapping Software Activation
VideoXpert License Activation
VideoXpert Plates Activation
Pelco Learning Center And Training Services
Support Community Portal
Log in to our support portal to register your product, view your support cases, manage support entitlements, browse for services and more. Read more about our Advanced Phone Support and our Support Guide & Terms of Service.
Pelco Learning Center And Training Services
Pelco Professional Services team provides a variety of Training Services - including our Pelco Learning Center (PLC), Field Training, In-House Training, or even Virtual Training. Pelco is committed to providing you a solution that works!