Herongrange
“Having implemented Calipsa through an integration with our monitoring software, we now have the capacity to expand our services without losing quality of service.”
David Pell, IT Director at Herongrange
Enhancing security services with smart solutions
Herongrange, a provider of customized security services, partnered with Calipsa to enhance its monitoring operations, improve efficiency and support growth while maintaining high-quality service.
Minimizes false alarms
Calipsa reduces false alarms by 88%, allowing Herongrange to filter out nuisance alerts and focus on verified security events.
Expands operations
Calipsa enhances operations by reducing alarm noise, freeing resources to onboard new sites without compromising service quality.
Seamless AI integration
Calipsa seamlessly integrates with Herongrange’s monitoring platform to optimize workflows without disruption.
Boosts operator efficiency
Calipsa improves efficiency by automating event verification, reducing manual effort and speeding up incident response times.
Driving efficiency and scaling services
See how Calipsa helped Herongrange improve workflows, boost efficiency and expand service capacity without increasing team size, leading to better scalability and higher-quality security services.
Challenge: Tackling alarm overload
Before using Calipsa, Herongrange faced several challenges. Its control room reached capacity, unable to handle the growing business or the influx of false alarms. These nuisance alerts were consuming operators’ time, reducing efficiency and hindering growth. The company also needed a solution that integrated seamlessly with its in-house software to maintain high service standards without expanding the team. This prompted Herongrange to seek an AI-powered solution to streamline operations.
Solution: Optimized processes and growth
Calipsa provides Herongrange with a solution that streamlines monitoring and increases capacity without expanding resources.
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Automated alarm verification process
Verifying alarms reduces false alerts, improving detection accuracy and allowing operators to focus on real threats, minimizing irrelevant notifications.
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Easy integrations with existing systems
Easy integrations with current platforms eliminate the need for additional hardware while maintaining system consistency.
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Enhanced monitoring scalability
Streamlining monitoring processes boosts operational productivity and enables Herongrange to handle more sites efficiently without sacrificing service quality.
Result: Improved workflows and service
After using Calipsa, Herongrange significantly reduced false alarms and improved operator efficiency. The integration with existing systems was seamless, allowing smoother workflows without additional hardware. With more accurate event detection, operators could focus on genuine threats and boost service capacity, as well as scalability. This enabled Herongrange to handle more sites without expanding its team, ultimately improving service quality and supporting business growth.
