G4S UK & Ireland
“The support we’ve received from Calipsa has been second to none. The process has been very efficient, and the responsiveness on the Calipsa side has been fantastic.”
Curtis McClements, Head of Monitoring Operations UKI at G4S
Reducing false alarms for greater efficiency
Using Calipsa’s False Alarm Filtering Platform has helped G4S UK & Ireland to reduce false alarm volume, allowing its operators to spend more time and resources responding to genuine threats.
Fewer false alarms
Calipsa False Alarm Filtering software enables operators to deliver effective security by focusing on genuine alarms.
Greater accuracy
Calipsa’s AI video analytics accurately detects security threats, helping operators not to miss an incident.
Quick setup
Calipsa is easy to set up and adding sites via its integration with the Sentinel alarm-receiving platform is simple.
Attract new clients
With Calipsa, G4S UK & Ireland can bolster its video product suite and use it as a lever to win more business.
A productive control room
Discover how Calipsa has improved G4S UK & Ireland’s monitoring efficiency by removing 84% of false alarm traffic from its control room.
Challenge: Support false alarm management
Video monitoring is a growing division within G4S UK & Ireland’s service offering. It has seen a steady increase in customers and connections and a significant increase in false alarm activity.
During night shifts, especially in poor weather, G4S operators often received over 300 alarms a night from just one site. This not only requires a significant amount of manpower to review the alarms but also increases the risk of genuine incidents being missed.
Solution: The Calipsa buzzword
After a demo and an example percentage of alarms that could be removed, G4S UK & Ireland saw the potential of Calipsa.
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Fewer false activations
Since using Calipsa, G4S UK & Ireland has maintained a false alarm reduction rate of 84%, allowing it to focus on genuine activations.
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Resolve problem sites
Once sites with large alarm volumes are identified, G4S UK & Ireland’s team leaders can easily add them to Calipsa to reduce the number of false activations.
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Continued growth
With Calipsa, G4S UK & Ireland can expand its span and accept feeds from a wider range of products, supporting continued growth.
Result: A winning formula
G4S plans to offer Calipsa as part of its video product suite and will use it as a lever to win more business. Calipsa helps to tick more boxes in G4S’ ability to monitor more video and will become an essential part of technology included in tenders for public service contracts.
