Radius Security
“Calipsa filtered out over 1.9 million false alarms in the last 30 days. That reduction has a significant impact on how quickly our remote guards recognize threats.”
Aleksei Bulavko, Research Development and Production Manager at Radius Security
Growing a central station monitoring business
Radius Security utilized Calipsa Detect technology to enhance operator efficiency, deliver effective security for its clients and grow its business.
Reduced false alarms
Calipsa Detect uses deep learning algorithms to filter out false alarms to enhance false alarm reduction.
Fast incident response
With fewer false alarms, users have time to focus on ‘true’ alarm verification and a quicker response to threats.
Greater business growth
Without hiring new staff or installing hardware, Calipsa helps monitoring stations expand their business.
Improve job satisfaction
Calipsa helps to forward ‘true’ alarms to users, enabling them to make decisions without the burden of false alarms.
Delivering effective security for clients
Read how Radius Security used Calipsa Detect to reduce false alarms, help secure their clients’ sites and continue their business growth while maintaining the highest level of service.
Challenge: Excessive false alarms
As Radius Security grew, it faced frequent false alarms from its clients’ sites, leading to wasted time and attention that its operators could have used to respond to genuine incidents.
The false alarms contributed to operator fatigue and made the responsibilities of the command center operators less engaging and rewarding. Radius Security realized it needed a more efficient and effective solution to help ensure its customers’ safety while creating a more fulfilling experience for its operators.
Solution: Leveraging Calipsa Detect
Radius Security used Calipsa Detect to improve operator efficiency and morale and deliver greater security for its clients.
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Effective, efficient security responses
Calipsa Detect has helped operators cut through false alarms and take action on events where a true threat is present.
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Reduced fatigue, improved morale
As most false alarms are filtered out, users experience less fatigue and can provide value to clients, boosting morale.
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Business growth
Calipsa Detect has reduced the labor hours spent verifying alerts, resulting in business growth without hiring new staff.
Result: Delivering exceptional service
By leveraging Calipsa Detect, Radius Security has drastically reduced the false alarm volume in their remote monitoring operations which has improved response times and staff morale.
To continue delivering exceptional customer service, Radius Security has maintained a close partnership with Calipsa and has been a driving force in product testing feedback. It has trialed Calipsa Detect Pro and Calipsa Investigate with positive results and excitement about the additional features offered.
