BOS Security
“Calipsa is the best at what they do. False alarms cause stress on agents and clients. By reducing those alarms, we‘ve delivered better service to our clients.”
Kevin Vettorel, BOS Security
Helping security teams respond quickly
BOS Security used Calipsa Detect and Detect Pro to lower its false alarm rate by 80 – 90% and optimize camera health, improving employee morale, customer service and company profit margins.
Lower false alarm rate
Calipsa’s object detection analytics successfully filter false alarms on all camera types to lower the false alarm rate.
Enhanced operations
Calipsa Detect and Detect Pro allows the company to focus on true alarms and allocate resources to tackle threats.
Optimize camera health
Calipsa’s camera health checks alert users if cameras have failed, been tampered with or views have changed.
Improve customer service
By improving staff morale and reducing stress, the company can provide improved customer service while reducing attrition.
Delivering high-quality site protection
Read how BOS Security achieved a false alarm reduction rate of 80 – 90% and reduced response times by 50% with Calipsa Detect and Detect Pro.
Challenge: Reduce false alarms
BOS Security needed to deliver high-quality site protection while balancing rapid company growth and increased alarm volume. However, they faced the added strain of false alarms, which negatively affected their profit margins and employee morale.
Hoping to reduce stress on their security team, respond faster to genuine threats and ultimately provide better customer service, they sought a security solution to reduce the false alarm rate.
Solution: Calipsa Detect and Detect Pro
BOS Security used Calipsa Detect and Detect Pro to focus on true alarms and tackle critical events while improving camera health.
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Increased trust and reduced attrition
Thanks to Calipsa, BOS Security has reduced false alarms by almost 90%, improving customer service while reducing attrition.
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Smarter and proactive security
Calipsa enhanced BOS Security’s proactive approach to site security, helping deter crime and reduce response times by 50%.
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Improved camera health
Detect Pro’s camera health checks alert users if cameras fail to alarm, have been tampered with or the view has changed.
Result: An efficient operation
Consistent and reliable, Motorola Solutions’ Calipsa has been BOS Security’s go-to security partner for years. With properly deployed cameras, Calipsa ensures the company sees a 1% or lower false alarm rate, compared to a 30% false alarm rate from other brands.
BOS Security continues its partnership with Calipsa due to the company’s dependability and proven track record of success. Its backing by Motorola Solutions, an industry leader in future-proof security technology, is a bonus as well.
