Prosegur Security
“There are many AI platforms available in the market today, yet Calipsa distinguishes itself through its efficiency and user-friendliness.”
Steve Gatlin, Vice President, Technology
Enhancing safety and security for clients
Discover how Prosegur Security saved 35 – 40 labor hours per month with Calipsa’s cloud-based false alarm filtering solution.
Reduce false alarm volume
Calipsa’s false alarm filtering technology uses AI analytics to filter out high numbers of false alarms on all camera types.
Deliver better security
As users are less occupied dealing with false alarms, resources can be put toward responding to genuine threats.
Faster response times
Thanks to Calipsa’s AI analytics, operators receive alerts to threats as soon as they arise, leading to faster responses.
Expedite business growth
The labor hours saved dealing with false alarms lowers costs and enables the company to take on new clients and expand.
Staying ahead of the curve
Find out how Prosegur Security uses Calipsa’s false alarm filtering technology to enhance the safety and security of its customers’ sites.
Challenge: High false alarm volume
Prosegur Security was experiencing a high false alarm rate, heightened by some clients using legacy systems that did not run an analytic-based alarm platform. As a result, Prosegur’s monitoring agents were experiencing “alarm fatigue” which can desensitize them to alarms and reduce time spent on genuine threats.
Prosegur Security was committed to providing a solution that would not only reduce false alarms but also help improve the well-being and performance of its agents.
Solution: False alarm filtering technology
Prosegur Security selected Motorola Solutions’ Calipsa to reduce false alarms and improve the quality of its monitoring services.
-
A significant drop in false alarms
Prosegur Security has seen false alarm reduction rates average between 60 – 90% on sites connected to Calipsa.
-
A cost-effective solution
After a month of using Calipsa, Prosegur Security saved 35 – 40 labor hours per month, making it a cost-effective solution.
-
Improved monitoring service
Prosegur Security improved its monitoring service by reducing operator alarm fatigue and response times to threats.
Result: Satisfied clients
Recently, Prosegur Security used Calipsa’s idle camera check feature and found three out of four cameras at a client’s site not working properly. Operators could’ve missed incidents at the site had Calipsa’s camera health checks not highlighted this issue. Upon learning of this, the cameras were fixed and the client was thrilled that Calipsa provides such a feature.
Prosegur Security plans to continue adding cameras to the platform and has included them in several proposals since signing up.
